All Systems Operational
Sendbird Frankfurt server Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
* Date and Time
* Feb 28 02:00 - 03:00 UTC
* Feb 28 11:00 - 12:00 KST
* Duration of downtime: 20 minutes during the maintenance window
* Purpose: major version upgrade of the database (bi-yearly)
* Service impact
* Full outage (APIs will get 5xx errors) during the downtime
* Announcements, GDPR will be stopped for an hour beforehand
* Affected product: Chat, Desk, and Calls

Posted on Feb 15, 2024 - 08:13 CET
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - Hotfix has been deployed and we have confirmed that threading is back to operational
Feb 9, 08:58 CET
Investigating - We have identified that the message threading functionality is partially broken.
Creating the first threaded message works, but adding thread messages to existing threads have been broken since Feb 7, 6 pm PST
We are rolling out the hotfix immediately (Feb 8 11 pm PST)

Feb 9, 08:09 CET
Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.